Privacy Policy

Privacy Policy winmy10 – Personal Data Protection for Malaysia Users

Winmy10 takes our responsibility to protect your personal data seriously. This document clearly explains how we collect, use, store, and safeguard your information as a user of our platform.

Updated: 1 January 2026
Malay
Version 2.4
Privacy Commitment

Winmy10's Six Core Data Protection Principles for Users

Your privacy is not merely a legal obligation to us – it is a core value that winmy10 holds with the utmost seriousness every single day.

Advanced Data Encryption

All personal data transmitted between your device and winmy10 servers is protected by 256-bit SSL encryption. Your financial information and personal details are never stored in plain text.

No Sale of Data to Third Parties

Winmy10 does not sell, rent, or trade users' personal data to any third party for marketing purposes. Your data belongs to you and we respect that completely.

Secure and Trusted KYC

The winmy10 identity verification (KYC) process is handled under strict security protocols. Documents you submit are stored in a secure environment and accessible only by authorized personnel.

Data Control in Your Hands

You have the full right to access, correct, download, or request deletion of your personal data at any time. winmy10 provides a simple and transparent process for all data-related requests.

Data Breach Notification

In the event of any data breach that may affect your information, winmy10 is committed to notifying affected users in a timely manner in accordance with applicable laws.

Malaysia Legal Compliance

The winmy10 Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards to ensure your rights are always protected.

Important Note: This Privacy Policy applies to all users of the winmy10.app website and the winmy10 mobile app. By using our platform, you agree to the collection and use of information as described in this document. We encourage you to read this document carefully.

1Privacy Policy Introduction and Scope

Winmy10 ("we", "Platform", "company") operates as an online betting platform serving users in Malaysia. We deeply value the trust you place in us when you register and use our services, and we take that responsibility very seriously.

This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal data when you:

  • Visiting and using the winmy10.app website
  • Downloading and using the winmy10 mobile app
  • Registering and maintaining an account with us
  • Interact with any services, games, or promotions we offer
  • Contacting our customer support team

This policy should be read together with the winmy10 Terms and Conditions. In the event of any conflict between this document and the Terms and Conditions, this Privacy Policy shall prevail on matters of privacy and data protection.

2Types of Personal Data We Collect

Winmy10 collects information necessary to provide a safe, fair, and responsible service. The following are the categories of data we collect:

2.1 Registration and Identity Information

  • Full name as stated in a valid identification document
  • Identity card number (MyKad) or passport
  • Date of birth for age verification
  • Current residential address
  • Registered mobile phone number
  • Active email address

2.2 Financial Information

  • Bank account number for withdrawal processing
  • Bank name and associated branch
  • Deposit and withdrawal transaction records
  • E-wallet information linked to your account

2.3 Platform Usage Data

  • Wagering records and game history
  • IP address and device information used
  • Login data including date, time, and location
  • Account settings and user preferences
  • Communication records with customer support

2.4 Technical and Browsing Data

  • Browser type and version used
  • Device operating system
  • Cookie data and session identifiers
  • Pages visited and time spent
  • Referral source (how you discovered winmy10)
Data Minimisation Principle: winmy10 only collects data that is strictly necessary for the stated purposes. We do not collect irrelevant or excessive data and consistently adhere to the data minimization principles set out in PDPA 2010.

3How We Use Your Personal Data

Every piece of data we collect has a clear and legitimate purpose. winmy10 uses your personal data for the following purposes:

Purpose of Use Data Type Legal Basis
Identity verification & KYC Identity, valid documents Legal obligations
Deposit & withdrawal processing Financial information Contract performance
User account management Registration information Contract performance
Fraud prevention & security Usage data, IP Legitimate interests
Customer support Communication records Contract performance
Analytics & platform improvement Technical data Legitimate interests
Promotional notifications & offers Contact information User consent
Regulatory compliance & audits All categories Legal obligations

Winmy10 will not use your data for any purpose other than those stated above without first obtaining your consent. Should we need to use your data for a new purpose, we will notify you and obtain the appropriate permission.

4Information Sharing and Disclosure

Winmy10 does not sell or trade your personal data. However, there are limited situations where we may need to share certain information with trusted parties:

4.1 Approved Service Providers

We work with carefully selected third-party service providers to handle specific operations, including payment processing, identity verification, technical support, and analytics services. All such providers are bound by strict confidentiality agreements and may only use your data for purposes designated by winmy10.

4.2 Legal Requirements

Winmy10 may be required to disclose your personal data when mandated by law, court order, or relevant government agencies and regulatory bodies. In such situations, we will disclose only the information required to the extent specified by the relevant directive.

4.3 Protection of Interests

In cases involving fraud, security threats, or illegal activity, winmy10 reserves the right to share relevant information with the appropriate authorities to protect the interests of other users and the integrity of the platform.

Our Guarantee: winmy10 does not share your data with marketing companies, data aggregators, or any third parties for their own commercial purposes. Any data sharing is limited, purposeful, and subject to binding data protection agreements.

5Cookies and Tracking Technologies

Winmy10 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functionality such as login session verification and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting anonymous information about how users use our platform to help us improve our services.
  • Functional Cookies: Storing your preferences such as language, display settings, and login information for ease of use.
  • Analytics Cookies: Help us understand aggregated platform usage patterns for product development purposes.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of the winmy10 platform.

6Data Retention Period

Winmy10 retains your personal data only for as long as necessary to fulfill the purpose of collection or to comply with applicable legal requirements. Retention periods vary by data type:

  • Active account data: Retained for the duration your account is active and up to 7 years after account closure for regulatory compliance purposes
  • Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements
  • KYC documents: Retained for the period specified by the relevant regulatory body, typically 5–7 years
  • Support communication logs: Retained for 3 years for reference and dispute resolution purposes
  • Technical analytics data: Anonymised data retained for up to 2 years; identified data deleted after 12 months

Upon expiry of the retention period, your data will be securely deleted or anonymized using procedures that comply with the latest security standards.

7Information Security Measures

Protecting your personal data is winmy10's top priority. We implement multiple layers of technical and organisational security to keep your information safe at all times:

  • 256-bit SSL/TLS encryption for all data transmission between users and servers
  • Password storage using strong hashing algorithms with random salting
  • Intrusion detection system (IDS) and real-time threat prevention
  • Regular security audits by certified independent third parties
  • Strict role-based access control (RBAC) for internal staff
  • A comprehensive and tested incident response plan
  • Regular data backups with end-to-end encryption
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. We encourage you to take proactive measures as well, such as using a strong password, enabling two-factor authentication, and staying alert to phishing attempts.

8Your Rights Regarding Personal Data

As a registered winmy10 user, you have the following rights regarding your personal data under Malaysia's PDPA 2010:

Right to Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure

Request the deletion of your personal data, subject to legal obligations.

Right to Portability

Request a copy of your data in a machine-readable format.

Right to Restriction

Request restriction of your data processing under certain circumstances.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, contact the winmy10 Data Protection Officer via email [email protected]. We will process your request within 14 business days. Identity verification may be required before we can process your request.

9Cross-Border Data Transfers

In the course of its operations, winmy10 may process or store your personal data on servers located outside Malaysia. Any such data transfers are carried out with appropriate safeguards, including:

  • Data transfer agreements meeting protection standards equivalent to Malaysia's PDPA
  • Use of approved standard contractual clauses for data protection
  • Ensure the recipient country has an adequate level of data protection

Winmy10 consistently ensures that any cross-border data transfers do not compromise the rights and protections you are entitled to under Malaysian law.

10Children's Privacy

Winmy10 services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that we have collected data from someone under the age of 18, we will take immediate steps to delete that data and close the relevant account.

If you discover or suspect that a minor has registered an account on winmy10, please notify us immediately at [email protected]. We appreciate the community's cooperation in keeping our platform safe for everyone.

11Links to Other Websites

The winmy10 platform may contain links or references to third-party websites or services such as payment providers or gaming partners. This Privacy Policy applies solely to the winmy10 platform.

Winmy10 is not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policy of every website you visit. The presence of links to other sites on our platform does not imply our endorsement or verification of their content or privacy policies.

12Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please contact the winmy10 Data Protection Officer (DPO):

  • Email: [email protected]
  • Response time: 14 business days
  • Support languages: Malay and English

We are committed to addressing every privacy-related enquiry seriously and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

Policy Updates: winmy10 reserves the right to modify this Privacy Policy at any time. Any material changes will be communicated via in-platform notifications or email to registered users. The effective date of the latest version will always be displayed at the top of this document. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.
Safe & Trusted Platform

Join winmy10 – Your Privacy Is Fully Protected

Now that you understand how winmy10 protects your personal data, register an account today and enjoy a safe, fair, and exciting online betting experience with the peace of mind you deserve.

Bahasa Melayu